At Stemba, we believe your privacy deserves protection. Stemba is a brand operated by Sontuso (UEN: 53496262M).
 

This Privacy Policy explains how we collect, use, and safeguard your information when you visit or purchase from https://wearestemba.com (the “Site”).  

We take your privacy seriously and are committed to protecting your personal information. This notice outlines how we collect, use, communicate, and manage personal data in line with Singapore law and industry best practices.
 

Introduction

This policy explains how we process information you provide to us or that we collect through your use of our website. It includes both personal information (data that can identify you) and non-personal data. In this context, “process” means to collect, store, transfer, use, or otherwise act on information.
 

1) We take the protection of your privacy and confidentiality seriously. Visitors to our website are entitled to know that their personal data will not be used for any purpose they haven’t agreed to and will not be disclosed to third parties without consent.

2) Stemba undertakes to preserve the confidentiality of all information you provide to us.

3) We are required by law to inform you of your rights and our obligations in handling your personal data.

Personal Data Protection Policy (PDPA Compliance)

We are committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act (PDPA). This section outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or engage with our services.

What Personal Data We Collect

We may collect the following types of data:

• Identity and Contact Information: Name, email address, phone number, and shipping address, provided during purchases or support inquiries.
• Payment Information: Billing address and credit card details, processed securely via third-party payment gateways.
• Usage Data: IP address, browser type, and pages visited — collected via cookies and analytics tools.
• Health-Related Data: Menstrual or fertility information you voluntarily share with us (optional and collected only with your explicit consent).

How We Collect Your Data

We collect personal data:

• Directly from you (e.g., during orders, signups, or support requests)
• Automatically via cookies and analytics tools (see Cookie Policy below)
• From third parties (e.g., payment processors and shipping partners), where necessary to fulfill your order

Purposes of Collection, Use, and Disclosure

We collect and use your personal data only for clear, specific purposes — and only with your consent where required. These include:

• Processing and delivering your orders, including shipping and payment verification
• Providing customer service and responding to inquiries or refund requests
• Improving our products, services, and website functionality
• Sending marketing emails or promotions — only with your consent
• Complying with legal requirements (e.g. tax obligations, consumer protection)

We may disclose your data to:

• Trusted third-party partners such as payment processors and logistics providers (all bound by confidentiality agreements)
• Legal authorities, if required by Singapore law or to protect our legal rights

We do not sell, rent, or lease our customer lists to third parties.

Data Processing Based on Contractual Obligation

When you use our website, a contract is formed between you and us. To fulfill our obligations under this contract, we must process your personal data.

This includes:

• Verifying your identity
• Selling and delivering products
• Providing services and customer support
• Offering guidance on how to get the most from our website or services

We may use your data in aggregate to assess service performance, without identifying you individually.

Data Protection and Security

We apply reasonable safeguards to protect your data from loss, misuse, or unauthorized access, in accordance with Section 24 of the PDPA.

This includes:

• Encryption of payment data
• Secure servers
• Limited internal access to your personal information

While we take these steps, no online system is completely secure. We encourage you to protect your login credentials and devices.

Data Retention

We retain personal data only as long as required for the purposes outlined above or as required by law (e.g., 5-year record-keeping for tax). When no longer needed, data is securely deleted or anonymized in line with Section 25 of the PDPA.

Your Rights Under the PDPA

As an individual in Singapore, you have the right to:

• Access your personal data (subject to a reasonable fee, if applicable)
• Correct inaccurate or incomplete data
• Withdraw consent for specific uses of your data

To exercise these rights, please contact us at help@wearestemba.com. We will respond within 30 days, as required by Sections 21 and 22 of the PDPA.

Opt-Out & Unsubscribe

You may opt out of marketing communications at any time by clicking “unsubscribe” at the bottom of any promotional email.
You can also email help@wearestemba.com to update your preferences.

Intellectual Property Rights

All copyrights, trademarks, and content on our website remain the property of Sontuso or its licensors.

You must not:

• Republish or resell any material from our website
• Copy, duplicate, or create derivative works
• Redistribute any content without written consent

Acceptable Use

You agree to use the website lawfully and respectfully. You must not:

• Harass or harm others using the site
• Send unsolicited marketing communications
• Use website content for your own marketing without our written permission

Third-Party Analytics

We use tools like Google Analytics and other automated services to evaluate site usage and improve performance. These may use cookies and tracking technologies as described below.

Verification of Your Information

Before fulfilling any request related to your personal data, we will take reasonable steps to verify your identity to protect your information.

Encryption

Our site uses SSL (Secure Sockets Layer) encryption to protect data in transit. Look for the padlock icon in your browser to confirm a secure connection.

Complaints

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at help@wearestemba.com

Review and Updates

We may revise this policy occasionally. The version posted at the time of your visit will apply. We recommend keeping a printed copy for your records.

Cookie Policy

The Stemba website uses cookies. These are placed by software on our servers or by third-party services we use.

When you first visit our site, you’ll be asked whether you consent to cookie use. If you decline, only essential cookies will be used to record your preference.

Cookies help us:

• Save your preferences
• Analyze site performance
• Secure your login sessions
• Maintain your cart
• Personalize your experience
• Display relevant advertisements

Blocking cookies may limit the functionality of the site.

Managing Cookies

Most browsers allow you to refuse or delete cookies. For browser-specific instructions:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b)                     https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)  https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d) 

 https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)

(e)  

https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari)

Personal Identifiers from Browsing

We may automatically collect information such as:

• IP address
• Browser type
• Referring site
• Device info
• Screen resolution
• Access times

This helps us measure site performance and improve user experience.

Re-Marketing

We may use re-marketing tools to serve you relevant ads after visiting our site. These require cookie consent.

Contact Us

For any questions, data access requests, or privacy-related concerns: 

Email: help@wearestemba.com